Frequently Asked Questions
Everything you need to know about clean, refreshing water at home.
How often should I replace my FlowPure water filters?
For optimal performance and water quality, we recommend replacing your filters every 6 to 12 months, depending on your household's water usage and local water hardness.
Do you offer professional installation services?
Most FlowPure systems are designed for easy DIY installation. However, we have a network of certified plumbing partners available for professional setup if you prefer expert assistance.
What is your return policy for filtration systems?
We offer a 30-day risk-free trial. If you are not completely satisfied with your water quality, you can return the system in its original packaging for a full refund.
How long does shipping take for replacement parts?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for urgent filtration needs.
Are FlowPure systems compatible with well water?
Yes, we offer specialized filtration stages designed specifically to treat well water, targeting common issues like high iron content, sulfur odors, and sediment.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through Shop Pay and Affirm to make clean water accessible for every budget.